Customer Service

Us Angels Delivery and Returns

We hope you love shopping with Us Angels. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us. ([email protected])

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (EST). Orders you place with Us Angels late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $10.00 charge for standard shipping and $35.00 for overnight.  Orders arrive in 5 to 7 business days when ordered before 12:00 noon (EST).

(5-7 day shipping **)

(Next business day **)

*before tax and additional charges
**after processing if ordered by 12:00 noon EST

Returns and Replacements

We want you to be completely happy with your Us Angels order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise must be unworn, unwashed, and in original packaging – including all tickets.

Return requests must be sent via email - unauthorized returns will not be accepted.  If you would like to return an item, please send an email to:  [email protected] .  We will send you a return label along with a return form.

Merchandise must be returned within 30 days of receipt of merchandise if you are requesting a refund.  Please note – we do not refund shipping costs, as we pick up the expense of the return. If you would like to return your item after 30 days, you can return for an Us Angels credit.

Please note we cannot accept returns that are received more than 30 days after your order is placed.

Please note:  Unauthorized returns are subject to a 25% restocking fee.

Sale products are returnable, worn products are not.

Please note that Us Angels products purchased from other retailers, including department stores or boutiques must be returned to the store from which originally purchased, and are subject to the return policy of the originating retailer.

If you have any other questions regarding your return or exchange please email us at [email protected]